Virtual Care Success Checklist

This checklist can help you prepare for a successful Virtual Care visit.

Environment

• Find a private location which allows you to focus on the visit
• Ensure adequate lighting
• Choose a space that has good Wi-Fi or wired connection
• Avoid situations that may be distracting or include background noise

Equipment

• Connect a desktop or laptop with a web camera and microphone (or a tablet or smartphone if they have a camera and microphone)
• Use headphones if needed

Dress

• The same level of attire as in-person care

Before the Visit:

• Up to five days prior
  • Respond to appointment notifications confirming and/or requesting support
  • Complete all pre-registration
  • Test your equipment and adjust accordingly
• Up to three days prior
  • Locate the emailed link to your Virtual Care visit
  • Make a list of any questions or concerns and gather all relevant medical information you want to discuss
  • Set your devices to “do not disturb” and treat the visit as you would an in-person consultation.
  • Use the appointment link to connect to the visit before the intended start time 
    * If you have technical difficulties, call the following number: 813-745-8181

During the Visit:

• Pause to allow transmission delay; speak clearly and loud enough for the provider to hear you
• Be sure to get your questions answered and ask for clarification if needed to understand next steps, such as follow-up appointments, care plan and/or prescription orders

After the Visit:

• Be on the lookout for a phone call from Moffitt to schedule any follow-up appointments