Prescriptions Delivered to your Door
You can pick up your medication(s) from Moffitt Specialty Pharmacy. There is also the option of overnight delivery, to your home, which can be scheduled. Our team will coordinate delivery of your specialty medication(s) to your home or an approved alternate location when necessary. We will also include any necessary supplies, such as needles, syringes, sharps containers and alcohol swabs, at no cost to you. If your medication(s) require special handling or refrigeration, they will be packaged and shipped accordingly.
Deliveries occur Monday through Friday (Tuesday through Friday if the medicine requires refrigeration). Adult signature upon receipt is required; however, if you cannot accept the package, it can be coordinated to be delivered to family or another approved location. We are not able to ship to a P.O. Box.
Moffitt Specialty Pharmacy will make every effort to deliver your medication and supplies early if a weather warning is in place. A Moffitt Specialty Pharmacy team member will attempt to call our patients, in order of disaster priority, with any special instructions. Please make sure we have your secondary contact information on file to ensure we can reach you in case of an emergency or a delivery delay so there is no lapse in therapy. In addition, please let our staff know if your contact information changes.
Refilling a Prescription
Please allow two business days to process and deliver your refill order. You may order refills by:
- Visiting Moffitt Specialty Pharmacy located at 12902 USF Magnolia Drive Tampa, FL 33612. Ground Floor pharmacy next to Elevator C.
- Calling our specialty pharmacy team at 813-745-7354.
- Emailing via your Moffitt Patient Portal.
If you have lost your medication or supplies, or if you need your prescription(s) in advance of travel, please call 813-745-7354.
Our specialty pharmacy staff will work with you and your insurance company to ensure that your medications are covered and that there is no lapse in therapy.
Refill Reminders
A patient care coordinator or pharmacy technician will call you:
- One week before your medication is scheduled to run out,
- To check your progress,
- To determine the shipment or delivery of your next refill, and
- To verify your therapy and get a new prescription if you do not have any refills left.
Our patient care coordinator or pharmacy technician will connect you to a Specialty pharmacist if you have any questions or concerns about your therapy.
Insurance, Billing and Financial Assistance
Our Moffitt specialty pharmacy team works with your insurance company to help get your specialty prescription covered. You may have to pay a copay each time a medicine is filled. We will tell you the exact amount you need to pay. The copay amount for a specialty pharmacy medication may still be high, despite having your insurance company pay for most of the cost.
Our team will research various financial assistance programs available to possibly lower your drug therapy cost. We may ask you to fill out a patient medication assistance program authorization form to provide these services.
Some medicines need documentation for costs to be covered. This process is called a prior authorization. Our team has the expertise to process this paperwork, which may take a few business days to complete. They will keep you and your doctor informed throughout the process, especially if there are expected delays.
If insurance denies coverage for your medicine, our team can help your doctor file an appeal. If your insurance plan considers Moffitt Specialty Pharmacy an "out of network" pharmacy, we will inform you of the cost to fill your medicine with us in writing. Our staff will transfer your prescription to an "in-network" pharmacy if there is a cost saving to you.
Payment
Any balances must be paid at the time of dispense. We accept credit/debit cards, cash, personal checks, money orders and most flexible spending accounts.
Medication not available at Moffitt Specialty Pharmacy
Moffitt Specialty Pharmacy has access to most specialty medicines, but if our pharmacy is unable to provide your medicine, our team works with both you and another pharmacy to ensure that you receive your medicine. Let us know if you want your prescription transferred to another pharmacy, and we will transfer your prescription on your behalf.
Helpful Links:
Frequently Asked Questions about Moffitt Specialty Pharmacy
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