The Moffitt Specialty Pharmacy provides services for our patients that are prescribed self-administered treatments for their oncology diagnosis. We ship medications to you anywhere within the state of Florida.
Hours: Monday – Friday, 9 a.m.-5 p.m.; Closed on Saturdays, Sundays and major holidays
A licensed pharmacist is available 24 hours a day, seven days a week, to discuss urgent matters by calling 813-745-7354.
Location: Moffitt Cancer Center Specialty Pharmacy, 12902 USF Magnolia Drive, Tampa, FL 33612
Medication Management Program
Your provider will send the prescription to the Moffitt Specialty Pharmacy. Our staff will enroll you in our specialized medication management program service that includes education about how and when to take your medication, how to manage potential side effects, and ongoing pharmaceutical evaluation and support. The Specialty Pharmacy medication management program is provided to you at no additional cost, and your participation is completely voluntary. If you do not wish to participate in the medication management program, please call us at 813-745-7354. Filling your prescription with our specialty pharmacy is also optional; if you would like to use another specialty pharmacy, please advise and we will assist with the transfer of your prescription.
Refilling a Prescription
Please allow two business days to process and deliver your refill order. You may order refills by:
- Visiting Moffitt Specialty Pharmacy located at 12902 USF Magnolia Drive Tampa, FL 33612. Ground Floor pharmacy next to Elevator C.
- Calling our specialty pharmacy team at 813-745-7354.
- Emailing via your Moffitt Patient Portal.
If you have lost your medication or supplies, or if you need your prescription(s) in advance of travel, please call 813-745-7354.
Our specialty pharmacy staff will work with you and your insurance company to ensure that your medications are covered and that there is no lapse in therapy.
Insurance, Billing and Financial Assistance
Our Moffitt specialty pharmacy team works with your insurance company to help get your specialty prescription covered. You may have to pay a copay each time a medicine is filled. We will tell you the exact amount you need to pay. The copay amount for a specialty pharmacy medication may still be high, despite having your insurance company pay for most of the cost.
Our team will research various financial assistance programs available to possibly lower your drug therapy cost. We may ask you to fill out a patient medication assistance program authorization form to provide these services.
Some medicines need documentation for costs to be covered. This process is called a prior authorization. Our team has the expertise to process this paperwork, which may take a few business days to complete. They will keep you and your doctor informed throughout the process, especially if there are expected delays.
If insurance denies coverage for your medicine, our team can help your doctor file an appeal. If your insurance plan considers Moffitt Specialty Pharmacy an "out of network" pharmacy, we will inform you of the cost to fill your medicine with us in writing. Our staff will transfer your prescription to an "in-network" pharmacy if there is a cost saving to you.
Any balances must be paid at the time of dispense. We accept credit/debit cards, cash, personal checks, money orders and most flexible spending accounts.
Moffitt Specialty pharmacists are trained on the medication you are taking, and are here to answer your questions about your therapy and care plan. Our pharmacists have direct access to your doctors, nurses, and other providers, and will reach out to them if needed. Pharmacists will:
- Teach you how to take your medicine correctly and consistently and share why it’s important.
- Ensure that you know how to use injectable medications.
- Help you understand and manage side effects and drug interactions.
- Discuss any problems you may have, such as administration difficulties or cost concerns.
- Work with your health care team to ensure your therapy is safe, effective and appropriate.
Please call one of our pharmacists if you have any questions regarding your medication. A licensed pharmacist is available 24 hours a day, 7 days a week for any urgent needs relating to your medication, such as a drug interactions. After normal business hours, if you must leave a message, a pharmacist will promptly return your call. If you are having side effects or adverse reactions, please contact your clinic by calling the Moffitt Care Hotline at 813-745-8000; however, in case of an emergency, call 911.
Our patient medication management program is designed to help you get the most out of your specialty medication. Benefits of participation in our program include:
- Improved knowledge of medication use and administration
- Improved medication adherence by creating an individualized plan for you to ensure medication doses arent missed
- Improved ability to manage potential, difficult side effects
- Greater self-management of medications and medical conditions
- Improved coordination of healthcare services because of the collaboration of your pharmacist and doctor
- 24/7 accessibility to a pharmacist
While our dedicated Moffitt specialty pharmacy team can help you maximize the benefits of your therapy, only your physician can diagnose your condition and prescribe medication. You should maintain your appointments with your physician and take your medication as prescribed to avoid complications and achieve the best results from your therapy. It is also important that you share accurate and up-to-date information about other medications you are taking, updates to your allergies, and any changes to your health with our clinicians because this information impacts the care and coordination we provide.
You can pick up your medication(s) from Moffitt Specialty Pharmacy. There is also the option of overnight delivery, to your home, which can be scheduled. Deliveries occur Monday through Friday (Tuesday through Friday if the medicine requires refrigeration). Adult signature upon receipt is required; however, if you cannot accept the package, it can be coordinated to be delivered to family or another approved location. We are not able to ship to a P.O. Box. Our team will coordinate delivery of your specialty medication(s) to your home or an approved alternate location when necessary. We will also include any necessary supplies, such as needles, syringes, sharps containers and alcohol swabs, at no cost to you. If your medication(s) require special handling or refrigeration, they will be packaged and shipped accordingly.
Moffitt Specialty Pharmacy will make every effort to deliver your medication and supplies early if a weather warning is in place. A Moffitt Specialty Pharmacy team member will attempt to call our patients, in order of disaster priority, with any special instructions. Please make sure we have your secondary contact information on file to ensure we can reach you in case of an emergency or a delivery delay so there is no lapse in therapy. In addition, please let our staff know if your contact information changes.
A patient care coordinator or pharmacy technician will call you:
- One (1) week before your medication is scheduled to run out,
- To check your progress,
- To determine the shipment or delivery of your next refill, and
- To verify your therapy and get a new prescription if you do not have any refills left.
Our patient care coordinator or pharmacy technician will connect you to a Specialty pharmacist if you have any questions or concerns about your therapy.
Medication not available at Moffitt Specialty Pharmacy
Moffitt Specialty Pharmacy has access to most specialty medicines, but if our pharmacy is unable to provide your medicine, our team works with both you and another pharmacy to ensure that you receive your medicine. Let us know if you want your prescription transferred to another pharmacy, and we will transfer your prescription on your behalf.
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