Meet Mia: A New Voice Supporting Your Care at Moffitt
A few days before an MRI or CT scan, it’s normal to have questions.
Do I need to do anything special?
What if I have a medical implant?
What happens if I’m claustrophobic?
Starting Feb. 24, Moffitt Cancer Center patients may receive a call from someone new to help with exactly that.
Meet Mia
Her name is Mia, or Moffitt Information Assistant, and she’s here to help patients feel prepared before their imaging appointment.
Mia is a voice-based artificial intelligence (AI) care-team assistant who calls patients ahead of MRI and CT scans to ask important screening questions and review details that help ensure everything goes smoothly on the day of their visit.
When Mia calls, she’ll introduce herself as Moffitt’s AI care-team assistant and confirm the patient’s identity. She may ask questions related to their specific imaging exam, including whether they have:
- Implants or medical devices
- Allergies to contrast dye
- Concerns about claustrophobia
- A continuous glucose monitoring (CGM) device
These questions are not random — they’re essential safety checks. Addressing them ahead of time helps prevent unexpected delays on the day of their scan and ensures their care team is fully prepared.
“Mia is designed to support both our patients and our care teams,” said Marc Perkins-Carrillo, chief nursing informatics officer at Moffitt. “By helping gather important information ahead of time, we can reduce last-minute delays and allow our clinical staff to focus on patients who need more complex, hands-on care.”
Unlike a simple prerecorded message, Mia uses advanced voice AI technology designed specifically for health care communication. She can have a natural, conversational exchange while carefully following screening workflows developed and tested by Moffitt’s clinical teams, IT and Clinical Informatics experts.
Patient Safety
Patient safety guided every step of Mia’s development. She is a support tool, not a replacement for the cancer center’s care teams.
She does not diagnose, provide medical advice or make clinical decisions. If Mia identifies concern during the screening call, she provides this information back to clinical teams for further evaluation.
All calls operate within secure, HIPAA-compliant systems. Information confirmed during the call is documented according to Moffitt’s clinical data standards and call records are maintained securely.
And patients remain in control throughout the process.
If they prefer not to speak with Mia, they can opt out at any time during the call. Any necessary screening will take place at the time of their visit.
At the end of the day, Mia’s role is simple: help patients feel ready when they walk through Moffitt’s doors.
When questions are answered early, appointments run more smoothly. When delays are prevented, stress is reduced. And when care teams have more time, that time can be spent with patients who need it most.
So, if your phone rings and you hear, “Hi, this is Mia from Moffitt Cancer Center,” you’ll know it’s just one more way we’re helping prepare the path ahead.
