Understanding Your Bill
Moffitt Cancer Center has officially launched PatientWallet, a secure and easy-to-use platform that gives patients greater control and flexibility when managing their medical expenses.
The platform is accessible anytime from a phone, tablet or computer and is fully integrated into the MyMoffitt Patient Portal, allowing patients to view their care and billing information in one centralized location.
To support adoption, Moffitt has created a short how-to video that introduces the tool and walks users through key features such as logging in, viewing statements, setting up payments and messaging the financial services team.
Patients will receive one statement that combines both hospital and professional (physician) fees. The statement features an account summary, making it easy to understand the total amount owed. Detail is also provided to help you understand what services you are being charged for in the bill.
The bill for the professional, or physician, fees includes charges for the time that the physician or other advanced practice professional spends with the patient during the office visit, virtual care appointments, or reading and interpreting the results of the patient’s laboratory, radiology, or other testing.
Charges from physicians practicing at Moffitt who belong to the Moffitt Medical Group are included on the combined statement. However, there are physicians from USF and some other professional groups that practice at Moffitt as well, so you may receive a separate professional bill from them.
If you have any questions, please contact the financial counselors located in the Business Office or by calling 813-745-8422 or emailing patientaccountresolution@moffitt.org.
Understanding Your Bill (PDF)
Payment Portal (PDF)