About Us

Meet the Team

Prado Antolino, M.A., CT/CMI - Spanish
Director of Language and Communication Access

Amanda Rivera, MPH, CPH
Section 1557 and ADA Coordinator

Contact Information

813-745-1960

Background

Moffitt Cancer Center complies with all applicable federal, state, and local civil rights laws and does not discriminate on the basis of race, color, ethnicity, national origin (including limited English proficiency and primary language), age, disability, sex, gender identity or expression, or any other protected status.

As part of our compliance, we strive to ensure that patients and caretakers with limited English proficiency receive language assistance, and reasonable accommodations or modifications are provided for patients with disabilities.

Relevant Policies and Procedures

Notice of Availability of Language Assistance Services and Auxiliary Aids and Services
The Notice of Availability PDF explains how to access language assistance services and auxiliary aids and services. It is available in the 16 most spoken languages in the state of Florida. Patient accessibility services are available to patients at no cost.
Non-Discrimination Clause
Moffitt is dedicated to quality care for all patients.
Service Animal(s) Policy
Moffitt’s Service Animals Policy complies with the ADA.

Frequently Asked Questions

1. What accommodations are available at Moffitt?

We have several different types of accommodations available to patients. You can see a comprehensive list in the Our Services section of the Patient Accessibility Portal.

2. Who should I contact if I do not see an accommodation that suits my needs?

We are committed to continuously improving our accessibility services for patients. If you require an accommodation that we do not currently offer, please contact us at AccessCoordination@Moffitt.org.
Moffitt will make every reasonable effort to provide effective accommodations or modifications. Please note, however, that accommodations and modifications are based on an individual’s needs and not personal preference. When more than one reasonable accommodation or modification is available and effective in meeting a patient’s needs, Moffitt may select among those options, even if a different accommodation or modification is preferred by the patient.

3. How do I request an accommodation?

All accommodations or modifications can be requested by using our Accommodation Request Form or via email: 813-745-1960.
There are several categories to choose from in the form:
- Routine: 6 or more business days
- Time-Sensitive: 3-5 business days
- Urgent: 2 or fewer business days
If you have an urgent request, you can also email AccessCoordination@Moffitt.org or call 813-745-1960.

4. Who should I contact if I have feedback, a complaint, or a grievance?

Complaints and grievances are handled through our Patient Relations Office
Email: Patientinput@Moffitt.org
Phone: 813-745-3808 (8 a.m. to 5 p.m. weekdays for assistance.)

5. Where are the family and accessible restrooms at Moffitt?

Family and accessible restrooms are on the wayfinding maps of all Moffitt locations :
All wheelchair accessible restrooms are indicated on the wayfinding maps by this icon:

Patient Accessibility Services