Our Services

Available Accommodations

Moffitt has a variety of accessibility accommodations or modifications for patients, including hand-held accessibility tools, communication board applications and other services. You can access a partial list of our available resources.

Chat Packs

Chat Packs are bins of hand-held accessibility tools to fit an array of needs.

Every Moffitt location is equipped with a Chat Pack and has several Chat Pack champions to assist in the delivery of the accessibility tool to you.

Important Note: Aside from disposable covers and one-time-use items, these tools are to be returned at the end of your visit.

Chat Pack Contents

Accessibility Category	Tools and Aides Included
Speech Accessibility	Speech Communication Boards LCD Writing Tablet
Visual Accessibility	Page Magnifier Signature Guides "How to Print Larger" guide Misc: Pens, Pencils, Erasers
Auditory Accessibility	Sound Amplifier (Instructions, disposable earphones and microphone covers) Clear Panel-Window Masks
Sensory Accessibility	Noise Cancelling Earmuffs and Disposable Ear Plugs (Earmuff disposable covers) Fidget Cube Disposable Sunglasses Weighted Lap Pad

Digital Resources

Lingraphica SmallTalk Apps: Digital Communication Board Applications

These apps serve as communication boards with picture-based vocabulary to assist in communication. Patients can select an image of what they would like to communicate, and the application will speak it aloud. There are three applications total:

Intensive Care

Communicate with doctors and nurses to describe pain, feelings, and medical needs.

Conversational Phrases

Words and phrases used in conversations, such as greetings, responses, and requests.

Daily Activities

Words and icons for daily living, such as bathing, dressing, and grooming.

Contractual Services

Moffitt has partnered with trusted providers to offer CART (Communication Access Realtime Translation) transcription services, as well as Braille printing, audio recordings and accessible PDFs. These services are designed to support patients who are blind, have low vision, or would benefit from transcriptions of their appointments or audio versions of important documents.

Please note: These are request-based services and require advance notice to allow time for preparation.

CART Transcription Services

Total Caption is the company providing CART (Communication Access Realtime Translation) transcription services. These services are available for both in-person and virtual visits. Please see the Guides to CART Transcription Services below; you can download/print each.

Braille and Audio Services

We partner with Braille Works to provide documents in accessible formats, including Braille or large print, accessible PDFs and audio recordings.

Email Requests to: AccessCoordination@Moffitt.org

Note: Delivery times for printed braille documents, audio recordings, or large print/ accessible PDFs may vary depending on the request and may take several days.

Additional Services at Moffitt

Your healthcare team can help request these services during your visit or stay.

Language and Communication Access

Moffitt provides several services for patients and families at no cost. These services include:

On-site interpretation by a Moffitt Spanish-certified interpreter, or a Moffitt-approved agency for other languages.
Telephone and Video Interpreting in over 180 languages, available 24 hours a day.
American Sign Language via an on-site certified interpreter or by video remote interpreting (VRI).
Translation of applicable medical documents into the patient’s preferred language.

Speech-Language Pathology (SLP)

SLP addresses issues with swallowing and communication. They perform swallowing studies and offer guidance on special diets so patients can swallow safely. They also assist patients who have had their voice box removed.
Services are offered for inpatients and clinic outpatients by consultation.

Transport and Lift Teams

Moffitt offers both a transport team and a lift team to support patients who experience mobility - related challenges.

Transport Team: Assists patients in getting to their clinical destination using a wheelchair.
Lift Team: Provides support for patients who are unable to move independently in or out of a car, wheelchair, or inpatient bed. The team uses specialized lifting devices to safely transfer patients from their current location to where they need to go.

This service can be requested at the valet, front desk, or with your healthcare team.

Patient Accessibility Services